Privacy Policy
Assurent Consulting Pty Ltd (“Assurent”, we, us or our) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us about our services, or use Assurent QMS.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our business.
Information we collect
Depending on how you interact with us, we may collect the following information:
- Contact information: Your name, email address, telephone number, company and role when you submit an enquiry, book a consultation or contact us directly.
- Enquiry and project information: Information about your organisation, project, requirements or circumstances that you choose to provide.
- QMS account information: Information associated with your AssureNT QMS account, such as account details, subscription status and usage information.
- Payment and subscription information: Information necessary to manage subscriptions and payments. Payments may be processed by third-party payment providers.
- Technical information: Information such as your browser type, device information, IP address, pages visited and referring website, where collected through website operation, cookies or analytics tools.
We aim to collect only the information reasonably necessary for our business activities
How we use your information
We may use personal information to:
- Respond to enquiries and consultation requests.
- Provide and manage our consulting and quality assurance services.
- Create and administer AssureNT QMS accounts and subscriptions.
- Provide customer support and maintain the security and operation of our services.
- Improve our website, products and services.
- Send service-related communications.
- Send marketing communications where permitted by law and, where required, with your consent.
- Meet applicable legal, regulatory and contractual obligations.
Disclosure to Third Parties
We do not sell personal information.
We may disclose personal information to service providers who assist us in operating our business, website and QMS platform. These may include website hosting providers, software providers, email services, payment processors and technical support providers.
We may also disclose information where required or authorised by law, or where necessary to establish, exercise or defend legal claims.
Where we use third-party service providers, we take reasonable steps appropriate to the circumstances to protect personal information.
Storage and security
Assurent takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Assurent QMS uses Amazon Web Services (AWS) infrastructure to host and process application data. The location where information is stored or processed depends on the AWS services and regions configured for the platform.
We may also use third-party service providers to support our website, application, communications and payment processing.
No method of electronic storage or transmission is completely secure. We take reasonable steps to protect the information we hold, but cannot guarantee absolute security.
Cookies and Analytics
Our website and services may use cookies or similar technologies to support functionality, understand website usage, improve performance and, where enabled, measure the effectiveness of marketing activities.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Where third-party analytics or tracking services are used, their collection and handling of information may also be subject to their own privacy policies.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in the Contact section below. We may need to verify your identity before responding.
We will respond to requests in accordance with applicable legal requirements.
Marketing Communications
If we send marketing communications, you can ask to stop receiving them by using any unsubscribe option provided or by contacting us directly.
We may continue to send necessary service-related communications, such as information about your account, subscription or requested services.
Third-Party Websites and Services
Our website or QMS platform may link to or integrate with third-party websites and services.
We are not responsible for the privacy practices of third-party services that we do not control. We encourage you to review their privacy policies before providing personal information to them.
Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC), subject to its applicable requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, systems, services or legal obligations.
The current version will be published on this website with the updated date.
Contact
For privacy enquiries, access or correction requests, or privacy complaints, contact:
Assurent Consulting Pty Ltd · Australia · nathan@assurent.com.au